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Table of Contents Step 1: Verify That the Email Is EnabledStep 2: Check Whether Emails Are Being Sent but Not DeliveredHow to Confirm This Is the IssueThe Fix: Set Up an SMTP PluginStep 3: Emails Are Not Being Triggered at AllNeed Help?If you're experiencing an issue where B2BKing emails (such as account approval notifications, new […]

Table of Contents Hosting & Caching Recommendations & GuideConfirming B2BKing as the SourceEnable Product Visibility CachePerformance Optimization Snippets1. General Backend and Overall Speed Optimization2. Dynamic Rules Optimization3. Bulk Order Form OptimizationGeneral WordPress Performance TipsPlugin ManagementCaching ConsiderationsRecommended ApproachPotential Problem AreasTroubleshooting ChecklistGetting SupportB2BKing is designed to have minimal impact on your WordPress site's performance. In most cases, […]

Table of Contents What causes this?How to solve thisAn issue you may encounter when trying to navigate B2BKing backend pages is the following infinite loading icon: B2BKing uses an AJAX loading system for its backend pages, and this problem occurs when there is an error during the AJAX request. What causes this? # In our […]

Table of Contents Plugin ConflictsCurrency PluginsOther IssuesSolving Pricing IssuesContact SupportA relatively common problem that can occur when setting up B2BKing is seeing incorrect prices or subtotals — for example, correct prices on the product page but incorrect prices in the cart. Plugin Conflicts # The most common cause of such issues (especially if prices are […]

Table of Contents Caching MisconfigurationCorrect Caching ConfigurationOther ConsiderationsIf you're experiencing an issue where users see content they aren't supposed to see, such as content meant for a different user group or category of users, here's what you need to know: Caching Misconfiguration # This kind of issue is usually indicative of a cache configuration problem. […]

Table of Contents Add to Cart Button Does Not ExistYou may encounter issues with how the "tiered price table" or the "custom information table" is displayed. They may appear too close to the "Add to Cart" button or otherwise look broken. Example: This can happen because each theme is slightly different, and the hook (i.e., […]

If you use any kind of third-party app, plugin, or integration (e.g., Facebook product sync), and that app is receiving B2B rather than B2C prices, here is what you need to know: This usually happens because the app is pulling prices as they appear to your current admin user. To resolve this, go to your […]

If you are logging in but seeing the message "You are already logged in. To apply for a Business account, please log out first," here is what you should know: This happens because of an incorrect configuration of the My Account page. The My Account page should not contain B2BKing registration shortcodes - it should […]

Table of Contents You see a shortcode instead of the formNo products show in the bulk order formHere are the main situations that can occur, and the things you should check if you're encountering issues with the form. You see a shortcode instead of the form # You may see a shortcode that appears not […]

If you have any plugin-related issues, contact our team, and we'll do everything we can to help. However, before doing so, it would be helpful if you first followed these steps: (1) Clear website caches If you have any caching plugin installed, such as WP Rocket, LiteSpeed Cache, W3 Total Cache, etc. - you should […]