How to troubleshoot, fix and report issues. How to get help.

If you have any plugin-related issues, contact our team, and we'll do everything we can to help. However, before doing so, it would be helpful if you first followed these steps:

(1) Clear website caches

If you have any caching plugin installed, such as WP Rocket, LiteSpeed Cache, W3 Total Cache, etc. - you should clear the cache after making any changes to your website. You should also note that we recommend specific settings when working with cache plugins.

For example, if you make changes in the backend but don't see those changes on the frontend, it's very likely a caching issue.

(2) Clear the B2BKing cache

The plugin tries to clear its internal cache intelligently on its own, but sometimes it may fail to do so correctly. To clear the plugin's cache, go to B2BKing → Tools → Cache and click 'Clear all plugin caches'.

(3) Can you replicate the problem in the plugin demo?

Please try to see if the issue can be replicated in our demo: https://demobk2.wpbay.co/wp-admin/

This gives us some very important information. If the issue does not occur in the demo but does happen on your website, it's likely caused by a plugin conflict or something specific to your website.

We're happy to help either way, but in that case we will probably need temporary login access to your site to investigate the problem and figure out what's causing it.

(4) Disable B2BKing

We suggest disabling B2BKing to see if your problem is caused by the plugin or if it's completely unrelated.

(5) Disable all other plugins except B2BKing and WooCommerce.

Does this fix the issue? If it does, try re-enabling the other plugins one by one to figure out which one is causing the problem.

Following the steps above can help both you and our team gather important information about your issue and allow us to get it fixed for you as quickly as possible.