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A relatively common problem that can occur when setting up B2BKing is seeing incorrect prices or subtotals — for example, correct prices on the product page but incorrect prices in the cart.
The most common cause of such issues (especially if prices are correct in one place but incorrect in another) is a plugin conflict.
These conflicts happen most often with other plugins that modify prices, such as discount plugins, promotional plugins, currency plugins, etc.
We recommend that you try deactivating all other site plugins except B2BKing and WooCommerce, then check if the issue still occurs. If that solves it, you can re-activate plugins one by one until you discover which plugin is causing the conflict.
If you discover a conflict, assess whether the conflicting plugin is essential to your setup or if it can be removed or replaced.
If you have an issue related to currency plugins, please note that B2BKing is currently best integrated with the Fox currency plugin. You can read more about currency configuration here.
There are some other known issues that can result in incorrect prices.
(1) Cart Widget / Divi Cart / Non-Standard Cart
B2BKing is built to work correctly with the standard WooCommerce cart. Using other carts — such as cart widgets or carts added by builders like Divi, Elementor, etc. — may result in pricing issues on the cart page.
This problem occurs frequently with Divi, which may add its own cart widget. Fortunately, there's a simple fix: replace any cart widget with the [woocommerce_cart] shortcode.
When in doubt, or if you encounter issues on the cart page, try creating a new page and adding the above shortcode. Then check whether the newly created page displays the correct prices.
Besides removing or replacing a plugin that conflicts with B2BKing, here are some other possible approaches:
(1) Activate "Product Addons" Compatibility
If you see a conflict with a product addons or product options plugin, try going to B2BKing -> Settings -> Other and activating the compatibility setting there:
This is a generic solution and not perfect in all cases, but it can often help resolve issues.
(2) Deactivate B2BKing Pricing Features
B2BKing's pricing features can also be deactivated. This is a last-resort solution, but it may be helpful if you have multiple plugins that you must use alongside B2BKing and there is no other option.
To do this, go to B2BKing -> Settings -> Other -> Components and enable these switches:
(3) Use B2BKing Cart Discounts
You may find that a conflict is related to B2BKing's group prices (B2B prices entered on the product page) or discounts applied as sale prices (discount rules added directly to the price).
In that case, you may want to consider setting a B2B price through cart discounts instead. To do this, go to B2BKing -> Dynamic Rules and create a rule like the following:
This type of rule will add the discount as a line item under the cart totals:
This approach offers the best possible compatibility with other plugins because it applies the discount only after subtotals have been calculated. As a result, these cart page discounts will usually work correctly alongside almost all other plugins.
We're standing by to assist! It could be a different issue, or it might be a bug in B2BKing itself. Contact us and we'll be happy to help, investigate, and advise.
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